Privacy Policy

1. Who we are

Sunlytics is an online platform that helps Australian homeowners estimate the cost of a solar system and connect with a local installer. We do not install solar systems. We connect you with an installer if you request it.

2. What information we collect

When you use the calculator or request to be connected with an installer, we may collect your name, email address, phone number, property address, and details about your home and energy usage such as postcode, electricity bill, roof type and battery preference.

When you use our website, we may also automatically collect device and browser information, pages visited and time spent, your IP address, and cookies and session data.

3. Why we collect your information

We collect your information to provide a solar price estimate, connect you with a local solar installer if you request it, improve our website and user experience, and maintain security and prevent misuse. If you do not provide certain information, we may not be able to provide a quote or connect you with an installer.

4. How we use your information

We use your information to generate your solar estimate, contact you about your request, share your details with a selected installer if you ask to be connected, and analyse website performance and improve our service. We do not sell your personal information to third parties.

5. Who we share your information with

If you request to be connected with an installer, your details are shared with one installer who services your area. That installer will contact you directly. We may also share information with service providers who help us run our platform, such as hosting and analytics providers. We take reasonable steps to ensure these parties handle your information appropriately.

6. Cookies and analytics

We use cookies to keep the website running properly and to understand how users interact with our platform. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

7. How we store and protect your information

We store your information using secure systems and take reasonable steps to protect it from misuse, loss, unauthorised access, and disclosure. No system is completely secure, but we aim to protect your data using industry standard practices.

8. Accessing or correcting your information

You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us at contact@sunlytics.com.au. We will respond within a reasonable time.

9. How long we keep your information

We keep your information only for as long as needed to provide our services, meet legal or regulatory requirements, and resolve disputes. When it is no longer required, we take reasonable steps to delete or de-identify it.

10. Making a complaint

If you believe we have handled your personal information incorrectly, contact us at contact@sunlytics.com.au with details of your concern. We will acknowledge your complaint, investigate it, and respond within a reasonable timeframe. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.